Last updated: June 30, 2025

Thank you for choosing to be part of our community at The Blue Express ("Company", "we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website theblueexpress.africa, make a booking, or otherwise interact with us.

1. INFORMATION WE COLLECT

We collect personal information in the following ways:

a) Information You Provide

• Booking Information: Names, contact numbers, emails, ID or passport numbers (where required for bookings), medical or dietary details relevant to travel.

• Payment Details: While we may receive payment confirmations, all card processing is typically handled by secure third-party processors.

• Communication: Emails, messages, or calls you send to us.

b) Automatically Collected Information

When you visit our website:

• Device & Usage Data: Your IP address, browser type, pages visited, and time spent.

• Cookies: To improve your experience. You can set your browser to refuse cookies, but this may affect website functionality.

2. HOW WE USE YOUR INFORMATION

We use your personal information to:

• Process bookings and payments.

• Coordinate travel logistics and ensure your specific needs are met.

• Communicate updates, confirmations, or promotional offers (you may opt out anytime).

• Improve our website and services through analytics.

• Comply with legal, safety, and insurance obligations.

3. HOW WE SHARE YOUR INFORMATION

We may share your information with:

• Trusted Service Providers: Hotels, transport operators, guides, insurance providers — only to the extent necessary to fulfill your booked services.

• Legal Authorities: If required by law, regulation, or court order.

• Third-Party Payment Processors: Who handle transactions securely on our behalf.

We do not sell your personal information to marketers or unrelated third parties.

4. DATA SECURITY

We implement appropriate technical and organizational measures to protect your data. While no online system is 100% secure, we work diligently to protect your information from unauthorized access, alteration, or loss.

5. RETENTION

We retain your personal information only as long as needed to provide services, meet legal obligations, resolve disputes, and enforce agreements.

6. YOUR PRIVACY RIGHTS

Depending on local laws (such as South Africa’s POPIA), you may have rights to:

• Access or correct the personal information we hold about you.

• Request deletion or restriction of your data under certain circumstances.

• Object to processing or withdraw consent where applicable.

To exercise these rights, please contact us.

7. CHILDREN’S PRIVACY

Our services often cater to schools and youth groups, but we collect data from responsible parties (schools, parents, guardians) for minors. We do not knowingly collect data directly from children without appropriate consent.

8. LINKS TO OTHER WEBSITES

Our website may contain links to other sites. We are not responsible for their privacy practices. We encourage you to read their policies before providing personal information.

9. UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new "Last updated" date. Continued use of our services means you accept the revised policy.

10. CONTACT US

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

☎ 066 277 3344